Cause
Faulty fuel filler door release switch
The switch by which the driver requests the filler door open, faulty. It is the input rather than the actuator, and a module that never receives the request will never command the release.
The complaint is a filler flap that will not open, which is discovered at a filling station and is therefore urgent to the owner. Most vehicles have a manual override — a cable or a plug behind boot trim — and knowing that is more immediately useful than any diagnosis. The switch is usually in the cabin and heavily used, so worn contacts and spilled liquid account for most failures. Watch the reported state while pressing it: a switch that never changes state is the fault, and one that does moves the search to the actuator or the venting sequence.
Typically an easy fix. Often worth checking before paying anyone to look.
Codes this can cause (1)
Codes where this is a likely explanation first, rather than merely a possible one.
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