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Telematics Control Module

The vehicle's own mobile connection — its own SIM, its own aerial and its own backup battery. It provides automatic emergency calling (mandatory on new EU type approvals since 2018: after a crash severe enough to deploy the restraints, the vehicle calls the emergency number itself, transmits its position and opens a voice channel whether or not anyone can speak), plus breakdown calling, stolen vehicle tracking, remote locking and preconditioning, and over-the-air updates.

The failure is completely invisible — no symptom, nothing about driving changes — and only becomes apparent at the one moment it was installed for. That is the argument against treating a fault here as "only the connected services".

Two causes are not repairable in the ordinary sense. The internal backup cell, which lets it call after the main battery is destroyed, is a consumable with a service life of several years — a very common finding on a vehicle seven or more years old, and inexpensive. And 2G and 3G networks are being switched off market by market, so a module built for those has nothing to connect to; some manufacturers offered a hardware upgrade and some did not.

Also known as: telematics module, ecall module, emergency call module, connected services module, telematic control unit, telematics unit

Referenced by 8 codes

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Codes involving this component (8)

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Information, not instruction

CarGeek is a reference, not a service manual. Its pages are written from public sources and from what other people have found, never from a manufacturer's own service information, so they can be wrong or incomplete for your particular vehicle. Some of what they describe carries real risk: high voltage, fuel under pressure, stored energy, hot and moving parts.

Have anything you intend to act on checked by a trained person against the manufacturer's own procedure for your vehicle. Nothing here replaces that procedure.

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  • What you measured, not only what you replaced.
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